1. Scope
This Privacy Policy applies to personal information processed by Xstream Elite (“Xstream,” “we,” “us,” or “our”) through our websites, newsletters, subscriptions, events, consulting, coaching, strategy, content, marketing, AI, and related services. It does not govern websites or services operated independently by third parties or a separate foundation.
2. Information We Collect
Information you provide
- name, email address, telephone number, company, title, and mailing address;
- account credentials, preferences, subscriptions, and communication choices;
- billing and transaction details (payment-card data is generally handled by our payment processor);
- discovery-call information, project materials, business records, messages, survey responses, and support requests;
- event registrations, donation selections, or information submitted through forms; and
- content you authorize us to create, process, publish, or manage.
Information collected automatically
When you use the website, we and our service providers may collect IP address, browser and device information, operating system, referring pages, pages viewed, interactions, approximate location derived from IP address, timestamps, cookie identifiers, and diagnostic or security data.
Information from other sources
We may receive information from referrals, business partners, public sources, social platforms, analytics providers, advertising platforms, event organizers, and tools you connect to the Services.
3. How We Use Information
We may use personal information to:
- provide, personalize, administer, and improve the Services;
- respond to inquiries, schedule calls, prepare proposals, and manage client relationships;
- process subscriptions, transactions, registrations, and requested donations;
- send operational messages, newsletters, offers, and event communications;
- create and deliver consulting, content, marketing, technology, or AI-assisted work;
- analyze performance, understand usage, and improve user experience;
- secure the Services, prevent fraud, enforce agreements, and protect rights;
- meet legal, accounting, tax, and regulatory requirements; and
- carry out another purpose disclosed when information is collected or with your consent.
4. Cookies and Similar Technologies
We and our providers may use cookies, pixels, local storage, and similar technologies for essential operation, preferences, analytics, security, and advertising. You can control many cookies through browser settings and, where offered, our consent controls. Blocking cookies may affect site functionality. Browser “Do Not Track” signals are not uniformly recognized; we respond to legally required opt-out preference signals where applicable.
5. Marketing Communications
You may unsubscribe from marketing emails using the link in the message or by contacting us. We may still send nonmarketing messages about transactions, security, accounts, or active engagements. Consent to marketing is not a condition of purchase where prohibited by law.
6. How We Share Information
We may disclose personal information to:
- hosting, cloud, analytics, CRM, email, scheduling, payment, security, advertising, production, automation, and professional-service providers;
- contractors and collaborators who need information to perform work for us or for you;
- connected platforms when you request or authorize an integration;
- business partners or event partners for an offering you request, with appropriate notice;
- law enforcement, regulators, courts, or other parties when reasonably necessary to comply with law or protect rights and safety; and
- a buyer, investor, lender, successor, or adviser in connection with a financing, merger, restructuring, sale, or transfer.
We may also share aggregated or deidentified information that does not reasonably identify you. We do not sell personal information for money. Some analytics or advertising activity may be considered “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws; where applicable, you may opt out as described below.
7. AI and Automated Tools
When appropriate to provide requested Services, information or project materials may be processed using AI-enabled tools. We seek to use service providers and settings appropriate to the task, but you should not provide highly sensitive, regulated, or confidential information unless we have agreed in writing on suitable handling. We do not use solely automated decisions to produce legal or similarly significant effects about website visitors unless disclosed as required by law.
8. Payments and Donations
Payments may be processed by third-party payment providers that receive billing information directly. Their privacy policies govern their processing. A direct donation may be received by a legally separate foundation or donation processor; its privacy notice may apply. We may receive transaction status, amount, contact information, and limited payment details, but generally not complete card numbers.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining business and transaction records, resolving disputes, securing systems, and meeting legal obligations. Retention depends on the type of information, relationship, legal requirements, and operational need. We may retain deidentified information where legally permitted.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. You are responsible for protecting account credentials and notifying us of suspected unauthorized access.
11. Your Privacy Rights
Depending on your location and subject to legal exceptions, you may have rights to:
- know, access, or receive a copy of personal information;
- correct inaccurate information;
- delete personal information;
- opt out of targeted advertising, certain profiling, or the sale or sharing of information;
- restrict or object to certain processing;
- withdraw consent where processing relies on consent; and
- appeal our response to a request.
To exercise a right, email info@xstreamelite.com with the subject “Privacy Request” and describe your request and state of residence. We may verify your identity and authority before completing it. You may use an authorized agent where permitted by law. We will not discriminate against you for exercising a privacy right.
12. California Notice
California residents may request information about categories of personal information collected, sources, purposes, categories of recipients, and specific pieces of information, and may request correction or deletion, subject to exceptions. Categories we may collect include identifiers, customer records, commercial information, internet activity, approximate geolocation, professional information, and inferences. We do not knowingly sell or share personal information of consumers under 16. Requests may be submitted using the contact method above.
13. Children
Our commercial Services are intended for adults and business users and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through this website. Foundation activities involving children should use separate notices, consent, and safeguards appropriate to those programs. Contact us if you believe a child submitted information improperly.
14. International Visitors
We operate from the United States. If you access the Services from another country, your information may be transferred to and processed in the United States and other locations where our providers operate. Where required, we use appropriate safeguards for cross-border transfers.
15. Third-Party Links
Our Services may contain links to third-party websites, social platforms, scheduling tools, payment services, or integrations. We do not control their privacy practices and encourage you to review their notices.
16. Changes to This Policy
We may update this Policy as our practices or legal obligations change. We will post the revised version with a new effective date and provide additional notice when required. Material changes apply prospectively.
17. Contact Us
For privacy questions or requests, email info@xstreamelite.com. Before publishing this Policy, the business should also add its complete legal entity name and postal address.